231 Dundas St EKind Pharmacy, ground floor

Kind Clinic — same building, second floor →
Kind Pharmacy
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Not open yet This pharmacy is not yet accredited by the Ontario College of Pharmacists and is not yet open. We are not able to dispense prescriptions. We expect to open in Fall 2026.

This pharmacy

Accessibility

What we have built for, what we commit to, and — because the space is not fitted out yet — what we cannot honestly claim about the building.

This website

This site is tested against WCAG 2.1 Level AA. Ontario’s accessibility legislation sets WCAG 2.0 Level AA as the requirement; the 2.1 criteria are the ones that matter most on a phone, so that is what we hold this site to.

Every page is checked automatically on every release, against the live site rather than a copy of it, at four widths: 320 pixels, two phone sizes, and a desktop — and in two different browser engines, because the one most of our visitors use is not the one this was built in. If a check fails, the release is treated as broken.

  • Every interactive element is reachable and operable by keyboard
  • A visible focus indicator on everything focusable
  • A skip link to the main content
  • Text contrast tested against the AA threshold
  • Text reflows without horizontal scrolling at 320 pixels wide (1.4.10)
  • Nothing is lost or cut off when you override line, letter and word spacing (1.4.12)
  • Motion and animation disabled when your system asks for reduced motion
  • Still readable in Windows High Contrast Mode
  • Menus and accordions built from native HTML elements, so assistive technology handles them
  • No information conveyed by colour alone
  • Pages print legibly, in black on white

What that testing does not cover

Automated checks catch a minority of the barriers that matter. They are reliable on contrast, missing labels, heading order and keyboard traps. They cannot tell whether a sentence makes sense, whether a form is comprehensible in the order it gets read aloud, or whether any of this is usable by someone who is frightened and in a hurry.

Nobody who uses a screen reader every day has tested this site, and no usability testing with disabled people has been done. Both are worth doing and neither has happened yet. We would rather write that down than let a passing test stand in for it — for the same reason we will not describe a building we have not walked through.

If something here doesn’t work for you

There is no channel for this yet — no inbox, no form — and this page is not going to print an address that goes nowhere. An accessibility statement nobody can act on is decoration, which is precisely why the gap is named here rather than papered over.

When there is one it will be a short structured form rather than a free-text box, for the same reason the rest of this site has no free-text box: nothing here should invite you to type health information into it.

The building

231 Dundas St E is not fitted out yet, so we are not going to describe the entrance, the washrooms, the examination rooms or the route from the street until they exist and we have checked them ourselves.

When we do, this page will carry specifics: step-free entry or not, door widths, whether there is an accessible washroom, height-adjustable examination tables, and how to arrange something in advance. Specifics are what let someone decide whether they can get in. “Fully accessible” is not information.

Communication and service

Service animals and support persons are welcome. If you need information in another format, more time, a quieter space, or an interpreter, ask — arranging it is our job rather than a favour.

Under Ontario’s accessibility legislation you can request our accessibility policies in an accessible format, and we will provide them.